PowerPump – Privacy Policy

Last Updated: December 2025

At PowerPump, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy describes how we collect, use, store, and safeguard your data when you visit our website or request our services. By using our website or contacting us for services or products, you consent to this Policy under the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

When you contact us, request a quote, register interest, or place an order, we may collect:

  • Full name

  • Email address

  • Phone number

  • Physical or delivery address (if relevant)

  • Company or business information (if applicable)

  • Details of your request, order or service need

  • Payment or billing information (when applicable)

1.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address and browser/device information (browser type, operating system)

  • Date/time of access, pages visited, and session duration

  • Cookies or analytics data for site usage and performance tracking

2. How We Use Your Information

We use your Personal Information to:

  • Respond to enquiries, provide quotes or process orders

  • Deliver products or services you requested

  • Communicate about your order, delivery status, or service requests

  • Maintain business records for legal or accounting purposes

  • Improve our website, services, and customer experience

  • Send marketing or promotional material — only if you have opted in

3. Cookies & Tracking

Our website may use cookies or similar tracking technologies to:

  • Provide necessary site functionality and security

  • Analyse website usage and performance

  • Remember user preferences and session data

You can disable cookies via your browser settings — though this may affect some site features.

4. Sharing or Disclosure of Personal Information

We do not sell or trade your Personal Information. We may share it only when necessary, such as:

  • With trusted service providers or delivery partners (for order fulfilment, shipping, or support)

  • With IT or webhosting providers for website maintenance — under confidentiality obligations

  • When required by law or regulatory authorities

All third parties are required to treat your data confidentially and use it only for the purposes agreed.

5. Data Security & Retention

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration.

We retain your Personal Information only as long as needed to fulfill the purposes for which it was collected, or as required to meet legal, accounting, or regulatory requirements.

6. Your Rights under POPIA

You have the right to:

  • Access any personal information we hold about you

  • Request correction or updating of incorrect or outdated information

  • Request deletion or erasure of your data where legally permitted

  • Withdraw consent to data processing or marketing communications at any time

  • Object to processing under particular circumstances

  • Lodge a complaint if you believe your privacy rights have been violated

Requests can be made via the contact details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website, with the “Last Updated” date reflecting the latest revision.

8. Contact Us

If you have any questions, concerns, or wish to exercise your data rights, please contact:

PowerPump
Website: https://powerpump.co.za
Email: [Insert Contact Email]
Phone: [Insert Contact Number]